Patient Satisfaction

Following surgery at Surgical Specialty Center of Baton Rouge, our patients are asked to tell us about their satisfaction with all aspects of their stay. Our patient satisfaction measurement program is conducted by Press Ganey Associates, located in South Bend, Indiana. Press Ganey is the health care community’s top measurement and improvement company. Press Ganey mails questionnaires to a randomly selected sample of patients, after discharge from the hospital.

SSCBR participates in two surveys with Press Ganey: Ambulatory Surgery and Inpatient. The Ambulatory Surgery survey is mailed to randomly selected patients discharged the same day of surgery. The Inpatient Survey is mailed to randomly selected patients who stayed at least one night following their surgical procedure.

Surgical Specialty Center received the Press Ganey Summit/Guardian of Excellence Award in 2012, 2013, 2014, 2016, 2019 and 2020 for their Inpatient Satisfaction scores.

 The Guardian of Excellence Award (formerly the Summit Award) is given to organizations who have achieved the 95th percentile or higher for the composite Overall Rating based on the standard Press Ganey Quarterly Reports during the course of the award year (May-April). Client peer groups are determined based on the information in the demographic profile. To be eligible, clients must participate in one of the targeted award peer groups, meet minimum guidelines based upon the targeted peer group and be actively surveying for the entire reporting period. Data are reviewed from standard quarterly reports delivered between May– April of the award year.

For Inpatient, we will also consider facilities that have sustained top box score rank of 95th percentile based on quarterly data for the year. The quarterly rank must be at the 95th percentile or above for every quarter in the timeframe. Winning facilities must be publicly reporting their HCAHPS data and have a minimum of 300 completed surveys (120 for small hospitals) during the award year. 

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In compliance with federal law, SSCBR provides a list of standard charges for hospital services (the “Fee Schedule”). The Fee Schedule does not represent the actual amount paid by any governmental or commercial insurance providers, nor does it represent that actual amount for which a patient may be responsible. Each patient’s financial responsibility may vary. The actual amount a patient pays is based on many factors, including health insurance, benefit plans, other applicable discounts, and the services provided based on the patient’s individual needs.

To obtain the most accurate estimate of patient out of pocket costs, it strongly recommended that patients contact their insurer to request an estimate or SSCBR's Admission's Department at (225) 408-5661. To obtain the most accurate estimate possible, the patient’s insurance information, if any, as well as a specific description of the service requested, preferably a physician’s order, are necessary.

We also advise patients to consult, as applicable, with his or her health insurer to confirm individual payment responsibilities and remaining deductible balances.

Although estimates are available through SSCBR for most scheduled services, the nature of healthcare, including the factors described above, dictates that the appropriate level of care, and thus the patient’s cost of that care, frequently cannot be accurately determined until the care has actually been provided.

The actual cost for which the insurance and/or patient may be responsible are often, although not always, significantly less than the total charges posted to a patient’s account, and thus, estimating payer cost or patient responsibility using a fee schedule alone will not produce an accurate estimate.

By Accessing This Fee Schedule, You Are Acknowledging The Following: 

I have read and am aware of the above information, the contextual limitations of the SSCBR Fee Schedules and recognize that the SSCBR Fee Schedules cannot be used as a single source for determining actual cost to any payer, including insurers, employers, or patient out-of-pocket responsibility, and if such single service determination is attempted, the information will be out-of-context and therefore, incomplete and inaccurate. I understand that the list of charges reflects the standard charges for services provided at SSCBR. I understand that the Fee Schedule includes hospital services only and does not contain professional fees for any physicians or other medical practitioners, lab charges, diagnostic services or other related costs that are not included as hospital services. I understand that the prices on the Fee Schedule are the prices of hospital charges and do not necessarily represent the amount my insurance company will pay or what I will owe.

If I am a non-patient, third-party, I acknowledge that I have read and am aware of the above information, the contextual limitations of the SSCBR Fee Schedules, and recognize that the SSCBR Fee Schedules cannot be used as a single source for determining actual cost to any payer, including insurers, employers, or patient out-of-pocket responsibility, and if such single service determination is attempted, the information will be out-of-context and therefore, incomplete and inaccurate. I further acknowledge that if I or my organization republish, post online, or otherwise re-communicate this information to another party and hold-out these fee schedules to the sole determining factor in establishing payer cost or patient out-of-pocket responsibility, without providing the contextual limitations described above, I risk misleading the consumers of such information due to the limitations detailed in this disclaimer. If my or my organization’s intent is to aid a payer or patient in determining actual payer cost or patient out-of-pocket responsibility, I acknowledge that this intent is most accurately and effectively achieved by recommending that such individuals contact their insurer or SSCBR's Admissions Department at (225) 408-5661.

THIS SITE AND THE FEE SCHEDULE IS STRICTLY AN ESTIMATE OF CHARGES AND SSCBR CANNOT GUARANTEE THE ESTIMATES BECAUSE SERVICES RENDERED TO EACH PATIENT AND THEIR COST MAY VARY BECAUSE OF TREATMENT DECISIONS, UNFORESEEN COMPLICATION, ADDITIONAL TESTS OR SERVICES ORDERED BY YOUR PHYSICIAN, AND THE INDIVIDUAL NEEDS OF EACH PATIENT. THIS SITE AND THE INFORMATION CONTAINED IN THE FEE SCHEDULE IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT AN OFFER OR REPRESENTATION OF THE PROVISION OF MEDICAL SERVICES.